Making Customers Happy is no Longer Enough.
I help Enterprise CSMs at B2B SaaS companies master customer alignment, leading to predictable revenue and lasting partnerships.
Build Alignment That Drives Revenue
Get practical guidance that other Enterprise CSMs are already using to build alignment and demonstrate value.
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Just a few of the brands I've worked with in my Book of Business:
WHY START TODAY?
Build Your Success Alignment Model to Increase NRR
Reduce Churn
Aligning on goals and objectives ensures your efforts are focused on the right business outcomes and not irrelavent metrics.
Increase Renewals
Regular QBRs highlight your product’s impact, ensuring customers see value and making renewals an easy decision.
Drive Upsells
Once you're delivering on agreed goals, you can uncover new opportunities to drive organic growth.
Six Essentials for Exceptional QBRs
In this free guide, learn the six essentials that I uncovered that are essential to turn average QBRs into exceptional QBRs.
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Don't Wait to Learn These Tips
It took me many years of trial and error to learn these essential components of running a successful QBR. Don't waste your own time and download my guide for free today.
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NICE TO MEET YOU
I'm Simon Cooper
I have spent the last 15 years working at a number of leading software companies, with roles ranging from Enablement, Product Management and Customer Success. Over those many years, I have conducted hundreds of QBRs, built tons of Success Plans and have consistently aligned efforts to customers business priorities.
I'm here to pass on that knowledge to you.
READ MY STORY
"I have worked with Simon for several years and have always found him to be a fantastic communicator, highly professional, positive and a very collaborative partner."
- Jamie Dinmore
"Simon's demeanour puts clients at ease instantly and his intellect and attitude put him in the position of trusted advisor quickly and without friction."
- Phil Macartney
"Simon's impressive industry experience and consultative approach were instrumental in strengthening our relationships with existing and new clients."
- Nathan Tait-Hill
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Three main ways that I help you.
1. Coaching
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2. Courses
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