As mentioned in my recent LinkedIn update, I've been thinking a lot about the content I write about and the items I produce, and last month, I made a decision to expand my approach slightly. When I launched SF Cooper, my vision was focused on Quarterly Business Reviews (QBRs). When done right, th...

I've recently come across a few LinkedIn posts with comments like "Swap the QBRs for value-driven conversations." This phrase leaves me entirely astounded. I don't know what a QBR is if it's not a value-driven conversation. I really don't. For me, a QBR is, and always has been, a strategic conver...

I'm not here for doom and gloom, but we should recognise the fact the global economy has just lurched into a bad place. Global economies are flashing red with ongoing geo-political problems and the recent application of trade tariffs. And whilst global politics might seem a long away from our day...

Having been in Customer Success for over 10 years, I have conducted hundreds of QBRs. Some of my early ones were pretty poor, but through practice, feedback and a desire to improve, I got to a stage where I thoroughly looked forward to a QBR knowing that I had the skills and experience to deliver...